YOU ARE SPECIAL AND UNIQUE TO US, SO IS YOUR ORDER!
Our products are made-to-order. Each order is special and we work on it just for you. You are very important to us and we strive to provide the best quality to you. Orders are processed when payment is accepted.
SHIPPING & HANDLING:
We process orders on business days which are Monday through Friday, US Central Standard Times*
*Order processing lead time is different for the following holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
2 – 5 business days** (in regular seasons) or more depending on holiday seasons.
**Personalized Orders processing time may vary depending on the type of product. Please contact us if you have any additional questions.
5 – 10 business days (in regular seasons) or more depending on holiday seasons.
1 – 4 weeks (in regular seasons) or more depending on holiday seasons.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-3 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is past your estimated arrival date and you still did not receive your order, please contact us, and we will take care of this for you.
Please make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If after completing your order, your delivery address has changed, please contact us right away. Please be aware, we may or may not be able to change the address depending on where we are in the processing of your order.
If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Please reach out at firstname.lastname@example.org if you have any additional questions.